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Behaviour Management Policy

We believe that children will flourish best in an atmosphere of mutual respect and encouragement where everyone knows what is expected of them. Clear boundaries must be set for children's behaviour. Unwanted behaviour will be responded to appropriately according to the child's age and level of understanding. Adults caring for children in the provision are able to manage a wide range of children's behaviour in a way which promotes their welfare and development. In order to establish such an environment staff must ensure that children are made aware of what is acceptable and that which is not, and encourage children to report any incidences that occur without fear of reprisal.


Set the ground rules from the start. This may be in the form of discussion or writing them down in a list. Staff should make sure that the children fully understand the rules by asking questions. Any rules should be applied consistently and fairly. Staff should demonstrate a patient, caring and friendly attitude towards children. Always be available to listen to, and value, what children and each other have to say. But remember Staff need to be seen as figures of authority. Consistency is the key to success with children having an understanding of what is an acceptable way to behave.

  • Staff should help children learn about what is right and wrong.
  • The more energy and enthusiasm that staff display, the more the children will enjoy the session and want to come back again
  • Always offer praise and positive reinforcement and encourage the children to encourage each other.
  • Staff should talk to the children and each other with the courtesy they expect themselves.
  • All children must be treated as individuals, but staff are expected to adopt a consistent approach with regard to managing inappropriate behaviour
  • An atmosphere of mutual respect should be present.
  • Health & Safety rules must be applied, as the children's safety is paramount (see Health and Safety policy)
  • Violence and bad language will not be tolerated
  • A positive attitude should be shown to ALL individuals – children and staff
  • Verbal or physical abuse and threats will not be tolerated
  • Achievement and positive behaviour should be rewarded with praise and positive attention; inappropriate behaviour should also be challenged.


Children and staff must respect all children on camp, treating them as they would wish to be treated

  • Swearing, abusive and hurtful language is not acceptable
  • Aggressive behaviour or violence cannot be tolerated.
  • Respect for all personal property and the venue facilities.
  • Children to respect all staff and follow instructions given by the team.
  • One child's behaviour will not be allowed to endanger the other children by absorbing or distracting the supervising staff.

  • We expect parents to inform us both verbally and during the on-line booking process of any potential behaviour issues that will help us deal with your child. Parents should be aware of the expected behaviour when their child attends camp.
  • We expect parents to support action taken by staff to encourage good behaviour.


Unacceptable behaviour within this context includes any form of racist comments, verbal bullying and swearing. Any unacceptable behaviour by a child will be dealt with by our staff in the following way:

  1. An immediate verbal response to the action and a gentle explanation to the child as to why the behaviour was unacceptable.
  2. If unacceptable behaviour persists, the child will be withdrawn from the activity/group for five minutes. It will be explained to the child that if the behaviour continues, he/she will miss playtime, and should the behaviour still persist, the child will have to spend lunchtime with the staff. Staff should consider making the Activities Manager aware of the situation if the unacceptable behaviour persists.
  3. If necessary a child may be taken to another room to calm down.  Staff will not use any form of physical intervention, e.g. holding, unless it is necessary to prevent personal injury to the child, other children, an adult or serious damage to property. Any incident will be recorded and the parents/guardians informed when collecting the child.
  4. Parents/guardians will be informed if we feel that a child's behaviour is particularly worrying.  Staff and parents/guardians will work together to promote appropriate behaviour.
  5. If a child's behaviour shows no sign of improving the parents/guardians will be contacted, saying that if the child's behaviour does not improve within the session, the child will be asked to leave.


If a child believes they are being bullied then they are encouraged to report this to their Group Leader. Once a member of staff has been informed, they will report the incident to Erin-Lea Murphy immediately who will then discuss the matter with the child and with their Leader. If Suffolk All Stars believes that there is a legitimate complaint, they will then need to discuss the matter with the person being accused of bullying. It is worth bearing in mind that the bully may have problems of their own, resulting in this behaviour, that need to be dealt with sensitively and fairly. There may be reasons for bullying but there are no excuses for such behaviour. If we are convinced that bullying has taken place, we will decide what action is appropriate. In a serious case we may need to consider the removal of the bully from the camp.